Help Center

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from your "order history" section on your account page on the website.

We can only change orders that have not been processed for shipping yet.

Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.

To make changes to your order, please reach out to support through the helpdesk.

We currently ship in the UK.

For shipping outside of the UK, please reach out to our support through our email.

Once you've placed your order, it usually takes 24 hours to process it for delivery. It takes 2-5 days for delivery depending on your delivery method.

FREE Delivery

Cost

• FREE (Minimum spends apply).

Delivery Time

• 2 to 5 business days after dispatch.
• Parcels going to residential addresses may be delivered on a Sunday.

One-Day Delivery

Cost

• £4.99 per delivery.

Delivery Time

• 1 business day after dispatch, including Saturdays but not including Public Holidays.
• Parcels going to residential addresses may be delivered on a Sunday

You can purchase on our website using a debit or credit card.

We additionnaly offer support for Paypal, Amazon Pay, Apple Pay, and Google Pay.

You can chose these payment methods at checkout.

We currently only support the following currencies for charging our customers in their local currencies: USD, CAD and EUR. 

If your credit or debit card use another currency, then you will be charged in USD, CAD or EUR, depending on the website you are on. Your bank will apply the corresponding  conversation rate of the currency you choose.

We do accept returns in respect to the following conditions:

- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The return or exchange request is made within 30 days of purchase

To ask for a return, please contact our support via email.

We do accept exchanges and they follow the same conditions as returns

In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.

Returns within the UK are free. You can refer to the delivery paper within your package to perform organize your return.

Feel free to contact our support agents through our email for more details.

Returns are confirmed within 30 days of purchasing the product from our website.

Once your return is accepted, the reimbursement, exchange or credit will be issued within 14 days of our services accepting your return.

We currently don't have any physical stores under our brand name. However, we do have several distributors in the UK, Europe, the US and Canada.

We guarantee any of our product made by us and sold through our online store to be free of defect. We would gladly accept any return or exchange request resulting from a defective item granted they respect the following conditions:

- The item must have been sold on our online store

- The item shouldn't have been used in any way

- The return or exchange request is made within 28 days of delivery

- The return is made within 14 days of the return or exchange request

If you have a return or exchange request resulting from a defective item please reach out to our support for more information on how to proceed.